Privacy Policy

Privacy Policy Shoulder to Soldier

Shoulder to Soldier is a registered charity ( 1173255 ) registered office address 40 Church Street Leigh.

The purpose of this statement is to set out how we use personal information that we may obtain about you. By either browsing or registering as a user on Shoulder to Soldier www.shouldertosoldier.org.uk (“the Website”) and by using the Website you agree to this policy.

  1. Information we may collect from you

    We may collect and process the following data about you:

    1. Information that you provide by filling in any of the forms on the Website. This includes information provided such as your name,email address, billing address, delivery address, telephone number,product selections, credit cards or other payment information and passwords.
    2. Registration or Contact Form(s) or when you sign up to receive newsletters.
    3. If you contact us, we may keep a record of that correspondence.
    4. Details of Donations you make through the Website.
    5. Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
  2. Use of your Personal Information

    We use information held about you in the following ways:

    1. Information we may collect from you
      1. To register you with our web site and to administer our web site services;
      2. For assessment and analysis to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme
      3. To notify you about changes to our Service.
      4. To make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have.
      5. To keep you informed of such products and services (including special offers, discounts, offers, competitions which we consider may be of interest to you. We will only contact you by electronic means (e-mail or SMS) where you have consented to be contacted for such purposes .
  3. Fraud Prevention

    In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

  4. Disclosure of your information

    We may give information about you to the following, who may use it for the same purposes as set out above:

    1. to our Trustees to administer any accounts, products and services provided to you by Shoulder to Soldier now or in the future;
    2. if we have a duty to do so or if the law allows us to do so.
  5. Where we store your data
    1. All information you provide to us is stored on secured servers by our ISO27001 compliant host provider.
    2. We do not take or store your financial information. For any financial transactions, we direct to PayPal where, you can choose to make a oneoff payment by credit/debit card or pay using your PayPal account.
    3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  6. IP Addresses and Cookies
    1. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with, for example, customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system.
    2. Cookies allow us to understand better the pages and advertisements that have been read, to determine how frequently particular pages arevisited and to determine the most popular areas of our web site.
    3. Depending on the type of cookie we use, cookies also allow us to make our web site more user friendly.
    4. If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but the functions that allow you to add items to your basket, set up a new account or access an existing account will not be available.
    5. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop itaccepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses.
    6. Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do notexchange cookies with any third party websites or external data suppliers.
    7. Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet viayour internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automaticallylogged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.
    8. We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.
    9. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsiblefor any breach of security unless this is due to our negligence or wilful default.
  7. General
    1. You have the right to see personal data (as defined in the Data Protection Act 1988) that we keep about you, upon receipt of awritten request and payment of a fee of not more than £10 to meet our costs in providing you with details of the information we hold about you. If you are concerned that any of the information we hold on you is incorrect please contact us at:
    2. Shoulder to Soldier 40 Church Street Leigh WN7 1BB

    3. Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.
    4. How can I get my name removed from the Shoulder to Soldier mailing list? Just write to us.
    5. How do I change any details stored by Shoulder to Soldier? please contact us using the details given below.
    6. Changes to our privacy policy. Any changes we may make to our privacy policy in the future will be posted on this page. Please check this page regularly.
    7. Words and expressions used in this privacy policy have the same meaning as given to them in this website.

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